Terms and Conditions

These terms and conditions apply to all purchases made through the website of Charles and Olivia London and can be contacted via info@charlesandolivialondon.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We strive to provide accurate descriptions and up-to-date information about our products. However, typographical errors or inaccuracies may occur. We reserve the right to correct any such errors.

3. Ordering and Payment

Orders will be processed after full payment has been received. Available payment methods may vary depending on your location. Customers are responsible for checking which payment methods are available in their country.

4. Processing and Delivery

• Processing Time: 1-3 business days

• Shipping Time: 3-7 business days (depending on location)

• Shipping will be done directly from our supplier in China.

5. Returns and Cancellations

Please refer to our separate Return Policy for all related conditions.

6. Liability

We are not responsible for loss or damage during shipping if tracking shows the package has been delivered. Always verify the shipping address carefully before confirming your order.

7. Intellectual Property

All content on the website (including texts, images, logos) is the property of Charles and Olivia London and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@charlesandolivialondon.com. We aim to respond within 5 business days.

9. Applicable Law

These terms and conditions are governed by Dutch law.