Shipping and Delivery Policy
At Charles and Olivia London, we aim to deliver your order as quickly and accurately as possible. Below you will find all the information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been dispatched, you will receive an email with the tracking details.
Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs duties may apply depending on the destination country.
Shipping Costs
Shipping costs will be displayed at checkout. These are based on the weight, destination, and selected shipping method.
Responsibility During Shipping
-
If tracking information shows that the package has been delivered, the responsibility lies with the customer.
-
Please double-check your address carefully when placing an order. Any address errors must be reported within 24 hours of the order being placed.
For any questions regarding shipping, please contact us at info@charlesandolivialondon.com.