Privacy Policy

At Charles and Olivia London, we respect and value the privacy of our customers. This privacy policy outlines how we collect, use, and protect your personal data when you visit our website and use our services. This policy applies to the services provided by Charles and Olivia London and can be contacted via info@charlesandolivialondon.com.

1. Data We Collect

We collect personal data that you provide to us when placing an order, creating an account, or interacting with our website. The types of personal information we may collect include:

  • Full name

  • Address details

  • Email address

  • Phone number

  • Payment information

  • IP address and device data

  • Activity on our website (such as pages visited, products viewed, etc.)

2. Purpose of Data Collection

We use your data for the following purposes:

  • Processing and fulfilling orders

  • Providing customer service and support

  • Sending updates and relevant information about your orders and products

  • Improving our website and services to enhance your experience

3. Sharing Your Data with Third Parties

We only share your personal data with third-party service providers if necessary for fulfilling orders or providing services, such as payment processors or shipping providers. We may also share your data when required by law or in response to legal obligations.

4. Data Retention

We retain your personal information for no longer than is necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

5. Use of Cookies

Our website uses cookies to enhance functionality, analyze visitor behavior, and support marketing purposes. Cookies help us improve your experience on our site by remembering your preferences and tailoring content to your interests. You can manage or disable cookies through your browser settings.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal data. You can also object to the processing of your data or request data portability. To exercise these rights, please contact us at info@charlesandolivialondon.com.

7. Contact Us

If you have any questions or concerns regarding this privacy policy, please feel free to contact us:

Company Name: Charles and Olivia London
Email: info@charlesandolivialondon.com

We are committed to ensuring that your privacy is protected, and we will take all necessary steps to safeguard your personal information.