Return Policy
At Charles and Olivia London, we strive to ensure our customers are completely satisfied with their purchases. However, if you need to return a product, we’ve outlined our return policy below to guide you through the process.
Return Conditions
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You may only request a return after physically receiving the item.
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Return shipping costs are entirely the responsibility of the customer, including any international shipping costs.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on the product is allowed, but wearing it is not permitted.
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Ordering items in multiple sizes with the intention of returning some of them is not allowed.
Return Process
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Notify us of your intent to return via info@charlesandolivialondon.com within 14 days of receiving the item.
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We will provide you with the return address for our supplier (located in China).
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Return the item at your own cost, including any customs or shipping fees.
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We strongly recommend using a shipping method with tracking and insurance to ensure the safe return of the item.
Refund Process
Once the returned item has been received at the return address and inspected for its condition, the purchase amount will be refunded to you within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if tracking indicates the item was delivered to the address provided by the customer.
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If an incorrect address is provided, this will be the customer's responsibility.
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Any address errors should be reported within 24 hours of placing the order.
Contact
For any questions regarding returns or refunds, please reach out to us at info@charlesandolivialondon.com.